Customer Relationship Management (CRM)
Customer Relationship Management
From the name itself it depicts that it is an application which actually manages your clientele or customer’s data and engagement in a well structured manner
This kind of application majorly caters service industry as it is more into mass customer engagement. When it comes to manufacturing or retail industry we need to upgrade the CRM application to a full fledged ERP solution, though ERP solutions are available in different aspects also, like for small scale industries to multi national companies.
Currently we are serving follow sectors with our custom based CRM application:
We weave the application as per the requirement of the industry and respective client. It is not a standard software to plug and play as otherwise it will lead to rigid working environment. We take time to analyze the business and get into a long term relationship with our client serving the best possible software solution to them. As it is a custom based application, it is more versatile and flexible to improve and enhance into various modules as per the future growth demands.
The major modules which our CRM software carries uniform are:
It varies as per the requirement and industries.